ALL YOU NEED TO KNOW:
FAQ FRENZY
GENERAL INFORMATION
What are your hours of operation?
Our arcade is open from 11 AM to 11 PM. Sunday - Thursday, 11 AM to 12 midnight on Friday, and 10 AM to 2 AM on Saturday.
Do you have parking available?
The costumers have to pay for parking when they first come in, then they’ll get reimbursed once they spend $75 or more at The Arcade. Same day only! Not valid for guests of the hotel.
GAMES AND ACTIVITIES:
What types of games do you have?
We have a wide variety of games including classic arcade games, pinball machines, racing simulators, shooting games, and modern video games.
Are there any prize games?
Yes, we have several proze games and claw machines where you can win tickets and redeem them for prizes at our prize counter.
Do you have any multiplayer games?
Yes, we have several multiplayer games where you can compete against your friends or family.
PRICING AND PAYMENTS:
How much does it cost to play the games?
Each game can cost from 10 to 100 credits to play. You can purchase credits at our red game card kiosks located throughout the arcade.
INTERCARD AND REWARDS:
What is a game card?
A game card is a rechargeable card that you can use to play games and earn rewards at our arcade.
Do the credits on my game card expire?
No, the credits on your game card do not expire and can be used at any time.
How do I add credits to my game card?
Credits can be added to your game card at our self-service kiosks. You can use cash, credit/debit cards, or mobile payments.
How do I redeem tickets for prizes?
Tickets are automatically added to your game card as you play. Visit our prize counter to redeem your tickets for prizes.
Can I check the balance on my game card?
Yes, you can check your balance at any of our self-service kiosks or ask one of our staff members for assistance.
Can I transfer credits or tickets to another game card?
Yes, you can transfer credits or tickets to another intercard by visiting our front desk.
PARTIES AND EVENTS:
Do you host birthday parties or events?
Yes, we offer birthday party packages and event hosting services. Please contact us at lucky.snake.events@showboathotelac.com for more details and booking.
FACILITIES AND AMENITIES:
Is there seating available?
Yes, we have seating areas where you can relax and enjoy your snacks or take a break from gaming.
SAFETY AND ACCESSIBILITY:
Is your arcade wheelchair accessible?
Yes, our arcade is fully wheelchair accessible.
Can I bring my own gaming equipment?
For the enjoyment of all guests, we do not allow outside gaming equipment. We provide all necessary equipment for our games.
CONTACT INFORMATION:
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HOW MUCH DOES A RACE COST?$34.99 - one race $54.99 - two races $74.99 - three races $109.99 - 5 races Duo Kart - $54.99 - One Race *1 Adult Rider Required
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WHAT ARE RACE CREDITS?Race Credits are digital currency used to purchase races. 1 Race Credit = 1 Race
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HOW MANY LAPS ARE IN A RACE?7 laps
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HOW LONG DOES IT TAKE TO COMPLETE A RACE?Approximately 7-8 minutes long to complete a race,
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HOW TALL DO YOU HAVE TO BE TO RACE?56” (4’8”) tall
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HOW OLD DO YOU HAVE TO BE TO RACE?There is no age requirement, just a height requirement of at least 56” (4’8”) tall
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WHAT IS THE MAXIMUM WEIGHT TO RIDE?Maximum weight is 300lbs, and maximum height is 6’7”
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ARE THE KARTS ELECTRIC?All our karts are 100% electric
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HOW FAST DO THE KARTS GO?Up to 25mph
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IS A DRIVERS LICENSE REQUIRED TO RACE?No, a drivers license is not required to race
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DO YOU HAVE DOUBLE KARTS?Yes, double seat karts (Duos) are available
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HOW TALL DO YOU HAVE TO BE TO RIDE IN THE DUO KART?48” (4’) tall
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IS GO KARTING LIKE BUMPER CARS?No, our go-karts are much quicker, more responsive than bumper cars. That’s why we discourage any sort of contact with our karts on the track. If we find someone is intentionally bumping, they may be ejected from the race and forgo their refund
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DO YOU NEED PRIOR RACING EXPERIENCE?No prior experience is required to race. All drivers will be briefed on track safety, rules, flag/sign meanings, and kart operation prior to their first race
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CAN I WEAR MY OWN HELMET?Yes, if it is Department of Transportation (DOT) approved with a full-face cover and equipped with a visor
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WHAT CLOTHING SHOULD I WEAR TO RACE?All drivers must wear closed-toe shoes. Sandals or any other open-toe shoes are not permitted on the track, and you will not be able to race. Heals are not allowed to be worn while racing. Loose-flowing garments such as dresses should not be worn. We recommend dressing casually in a shirt with pants/shorts.
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WHAT DO I NEED TO BRING TO RACE?All you need to bring is yourself, a form or payment, and the appropriate attire (see question above). We’ll provide the head-sock, helmet, and kart
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CAN MY CHILD RACE WITHOUT AN ADULT PRESENT?All drivers under the age of 18 will need a parent or guardian with them and the parent/guardian will need to sign our Minor Liability Waiver prior to them racing. This waiver can be signed at the track or online.
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CAN I DRINK ALCOHOL AND RACE?We maintain a strict anti-drinking and driving policy. If you wish to enjoy an alcoholic beverage, you must do so only after you have finished racing for the day (not in between races). BRINGING IN OUTSIDE ALCOHOL AND/OR DRINKING IN THE PARKING LOT IS STRICTLY FORBIDDEN. If we have reason to believe you are under the influence, you WILL NOT be allowed to race.
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WHAT ARE THE RACEWAY'S BUSINESS HOURS?In season(summer): 11am-11:30am Sun-Thu, 11am-1:30am Fri-Sat. Off season: 3pm-10:30pm Mon-Fri, 11am-1:30am Sat, 11am-10:30pm Sun